FREQUENTLY ASKED QUESTIONS
Please read through my FAQ before asking questions.
If you have a question that is not answered here, please email us at chowfurart@gmail.com.
If you have a question that is not answered here, please email us at chowfurart@gmail.com.
Shop FAQ
WHAT IS CHOWFUR?
Chowfur is a small business LLC from Kentucky founded in 2017. We pride ourselves in our fast turnaround and excellent communication. Chowfur is primarily run by a single nonbinary dragon.
Fisher started drawing dragons when they were in elementary school, fueled by their love of fantasy novels. In middle school they found the furry fandom through Warrior Cats spoofs on YouTube and was quickly enthralled. They made a DeviantArt and went though several aliases before settling on Chowfur in 2017 after they bought their first fursuit, Chowder the chow chow. They worked on Chowfur part-time, primarily providing custom illustrations until 2020 when they quit their full time job to focus on expanding their brand. They then established their business officially under an LLC, and started an Etsy page where they sold their designs as stickers. They quickly grew out of their Etsy and established their own website www.chowfur.com to sell their merchandise. We accepted our first intern in 2022.
Now, we attend half a dozen conventions a year to bring you our products and services in person. We also run and manage a Patreon mail club, with physical and digital art rewards!
HOW CAN I CONTACT YOU?
The best way to reach us is via e-mail: chowfurart@gmail.com
Small inquiries can be made through Twitter or Telegram, however the quickest way to reach us is via the above e-mail.
WHERE ARE YOUR PRODUCTS SOURCED?
We pride ourselves in our in-house shipping. We do not outsource to an outside warehouse. We do not dropship.
Chowfur strives for sustainability and responsible manufacturing. If not made entirely by us in-house, we work with responsible USA and China based manufactures.
SOMETHING I WANT IS OUT OF STOCK, WHEN WILL IT BE RESTOCKED?
We keep all our stock in our home studio and regularly rotate stock, therefore not all items are available at all times. We do our best to keep everything fully stocked at all times and make regular restocks. If we decide to retire a design, it will be removed from the website. If an item you want is out of stock, check back in a few weeks! If there is a specific item you are looking for, please e-mail chowfurart@gmail.com and we can provide more information!
Follow any of my socials for updates on restocks - @chowfur
I ACCIDENTALLY ENTERED THE WRONG ADDRESS FOR MY ORDER, WHAT DO I DO?
Please e-mail us at chowfurart@gmail.com as soon as possible. If your order has not yet been shipped, we can correct the shipping address.
If the order has been shipped, we are not responsible for missing orders or orders sent to incorrect or undeliverable addresses provided by the buyer and no refunds will be issued.
If the order is returned to us in good condition, you may purchase additional shipping to the correct address and have your order reshipped.
HOW IS MY ORDER GOING TO BE SHIPPED?
All our orders are shipped through USPS.
WHEN WILL I GET MY ORDER?
We do our best to ship in-stock items within 3 business days (Monday-Friday). All orders are trackable. Please allow up to three days for a shipping notification on your purchase.
Domestic USA orders usually arrive 3-7 days after shipping.
International shipping typically takes 7-30 business days to arrive.
Please allow up to a month for pre-order items to ship. Any items ordered with a pre-order item will be held until the pre-order item is ready to ship. If you need a specific item shipped sooner than the pre-order item, please place a separate order from the pre-order item. Some pre-order items may take longer than a month to ship, please make sure to read the entire description of pre-order items for more specific information.
***Due to COVID-19, shipping prices and times have gone up. These are out of my control and I try my best to get your item out to you as soon and affordably as possible***
DO I HAVE TO PAY CUSTOMS FEES?
Chowfur does not cover customs fees. We will not alter packages in any way to bypass customs fees. This includes marking it as a gift or any other method of tampering.
I RECEIVED THE WRONG ITEM / I AM MISSING AN ITEM.
We do our best to make sure that everything is accounted for, but we are human and we make mistakes!
Please e-mail us at chowfurart@gmail.com with your order number and we will fix it!
MY PACKAGE SAYS "SHIPPED" BUT TRACKING IS SAYING "PENDING SHIPMENT".
We print off shipping labels in our studio. After your label has been printed, tracking is applied before we drop it off at the post office. We drop off packages within 1-3 business days (Mon-Fri), shipping should show up 3 days after its been "shipped".
DO YOU OFFER RUSHED SHIPPING?
I do not offer priority/rushed shipping at this time.
MY TRACKING NUMBER SAYS "DELIVERED", BUT IT WASN'T. WHAT DO I DO?
Start by checking your tracking number. If the package is marked as "Delivered", contact your local post office and see if they can give you any additional information. Check with roommates, under and around your front door, and with neighbors to see if they accidentally handed it off to the wrong house.
The following information is cited directly from the USPS website.
"If you have received a delivery notification and your package is not where you are expecting it, please allow up to 24 hours before contacting your local post office. Oftentimes there are gaps in between when drivers perform a delivery scan and when the package is dropped off."
https://faq.usps.com/s/article/Where-is-my-package
I THINK MY PACKAGE HAS BEEN STOLEN, IS LOST, OR IS MISSING. WHAT DO I DO?
Start by following the information in the above FAQ.
If your package is believed to be lost, stolen, or missing, start by looking up your order information in your e-mails. Verify that your full name and address (including city, state, zip code, and all relevant unit/apartment numbers are correct. If you have done so, and all your information looks correct please consult the FAQ provided by USPS. faq.usps.com/s/article/Where-is-my-package
The most ideal way to handle these situations is to contact your local post office. They are the most equipped to help you track down your package.
If you have contacted USPS and they are unable to assist you, please e-mail us at chowfurart@gmail.com.
When contacting regarding a missing package, please make sure to include the following information:
We understand how frustrating a lost package can be. Please be patient and understanding with us throughout this process!
***Please note that Chowfur is not responsible for any lost or stolen packages. Chowfur is not responsible for lost mail wherein the customer did not provide their full, legal name. We ask that you do not under any circumstances provide an alias or different moniker for your shipping information. Otherwise we will not be held responsible for any package not arriving at its destination. Your full legal name is a requirement for delivery services, and without your full legal name, we can not guarantee safe delivery.***
DO YOU OFFER CANCELLATIONS, RETURNS, OR EXCHANGES?
All sales are final. We do not offer cancellations, returns, or exchanges.
Read through each listing carefully before purchasing. If there is a problem with your order, please reach out via email chowfurart@gmail.com as soon as possible with your concern.
I THINK SOMETHING I PURCHASED HAS A QUALITY ISSUE. WHAT DO I DO?
Oh no! We are human, it happens! We will address quality issues on a case-to-case basis. We have a strong commitment to the quality of our products. Please note that regular wear and tear does not constitute a product as defective. For proper care of your items, please see the appropriate care instructions located on your items listing.
We can only exchange items on a one-to-one basis. We will not replace one item with another of the same, less, or greater value. The only exception to this rule is if we are out of stock of your defective item.
Please e-mail us at chowfurart@gmail.com with your order number and we will fix it!
ARE YOU HIRING OR ACCEPTING INTERNS?
We are not currently hiring or accepting interns!
DO YOU ACCEPT SUBMISSIONS FOR DESIGNS? DO YOU DO COLLABORATIONS?
Please e-mail us at chowfurart@gmail.com for submission and collaboration inquiries!
Chowfur is a small business LLC from Kentucky founded in 2017. We pride ourselves in our fast turnaround and excellent communication. Chowfur is primarily run by a single nonbinary dragon.
Fisher started drawing dragons when they were in elementary school, fueled by their love of fantasy novels. In middle school they found the furry fandom through Warrior Cats spoofs on YouTube and was quickly enthralled. They made a DeviantArt and went though several aliases before settling on Chowfur in 2017 after they bought their first fursuit, Chowder the chow chow. They worked on Chowfur part-time, primarily providing custom illustrations until 2020 when they quit their full time job to focus on expanding their brand. They then established their business officially under an LLC, and started an Etsy page where they sold their designs as stickers. They quickly grew out of their Etsy and established their own website www.chowfur.com to sell their merchandise. We accepted our first intern in 2022.
Now, we attend half a dozen conventions a year to bring you our products and services in person. We also run and manage a Patreon mail club, with physical and digital art rewards!
HOW CAN I CONTACT YOU?
The best way to reach us is via e-mail: chowfurart@gmail.com
Small inquiries can be made through Twitter or Telegram, however the quickest way to reach us is via the above e-mail.
WHERE ARE YOUR PRODUCTS SOURCED?
We pride ourselves in our in-house shipping. We do not outsource to an outside warehouse. We do not dropship.
Chowfur strives for sustainability and responsible manufacturing. If not made entirely by us in-house, we work with responsible USA and China based manufactures.
SOMETHING I WANT IS OUT OF STOCK, WHEN WILL IT BE RESTOCKED?
We keep all our stock in our home studio and regularly rotate stock, therefore not all items are available at all times. We do our best to keep everything fully stocked at all times and make regular restocks. If we decide to retire a design, it will be removed from the website. If an item you want is out of stock, check back in a few weeks! If there is a specific item you are looking for, please e-mail chowfurart@gmail.com and we can provide more information!
Follow any of my socials for updates on restocks - @chowfur
I ACCIDENTALLY ENTERED THE WRONG ADDRESS FOR MY ORDER, WHAT DO I DO?
Please e-mail us at chowfurart@gmail.com as soon as possible. If your order has not yet been shipped, we can correct the shipping address.
If the order has been shipped, we are not responsible for missing orders or orders sent to incorrect or undeliverable addresses provided by the buyer and no refunds will be issued.
If the order is returned to us in good condition, you may purchase additional shipping to the correct address and have your order reshipped.
HOW IS MY ORDER GOING TO BE SHIPPED?
All our orders are shipped through USPS.
WHEN WILL I GET MY ORDER?
We do our best to ship in-stock items within 3 business days (Monday-Friday). All orders are trackable. Please allow up to three days for a shipping notification on your purchase.
Domestic USA orders usually arrive 3-7 days after shipping.
International shipping typically takes 7-30 business days to arrive.
Please allow up to a month for pre-order items to ship. Any items ordered with a pre-order item will be held until the pre-order item is ready to ship. If you need a specific item shipped sooner than the pre-order item, please place a separate order from the pre-order item. Some pre-order items may take longer than a month to ship, please make sure to read the entire description of pre-order items for more specific information.
***Due to COVID-19, shipping prices and times have gone up. These are out of my control and I try my best to get your item out to you as soon and affordably as possible***
DO I HAVE TO PAY CUSTOMS FEES?
Chowfur does not cover customs fees. We will not alter packages in any way to bypass customs fees. This includes marking it as a gift or any other method of tampering.
I RECEIVED THE WRONG ITEM / I AM MISSING AN ITEM.
We do our best to make sure that everything is accounted for, but we are human and we make mistakes!
Please e-mail us at chowfurart@gmail.com with your order number and we will fix it!
MY PACKAGE SAYS "SHIPPED" BUT TRACKING IS SAYING "PENDING SHIPMENT".
We print off shipping labels in our studio. After your label has been printed, tracking is applied before we drop it off at the post office. We drop off packages within 1-3 business days (Mon-Fri), shipping should show up 3 days after its been "shipped".
DO YOU OFFER RUSHED SHIPPING?
I do not offer priority/rushed shipping at this time.
MY TRACKING NUMBER SAYS "DELIVERED", BUT IT WASN'T. WHAT DO I DO?
Start by checking your tracking number. If the package is marked as "Delivered", contact your local post office and see if they can give you any additional information. Check with roommates, under and around your front door, and with neighbors to see if they accidentally handed it off to the wrong house.
The following information is cited directly from the USPS website.
"If you have received a delivery notification and your package is not where you are expecting it, please allow up to 24 hours before contacting your local post office. Oftentimes there are gaps in between when drivers perform a delivery scan and when the package is dropped off."
https://faq.usps.com/s/article/Where-is-my-package
I THINK MY PACKAGE HAS BEEN STOLEN, IS LOST, OR IS MISSING. WHAT DO I DO?
Start by following the information in the above FAQ.
If your package is believed to be lost, stolen, or missing, start by looking up your order information in your e-mails. Verify that your full name and address (including city, state, zip code, and all relevant unit/apartment numbers are correct. If you have done so, and all your information looks correct please consult the FAQ provided by USPS. faq.usps.com/s/article/Where-is-my-package
The most ideal way to handle these situations is to contact your local post office. They are the most equipped to help you track down your package.
If you have contacted USPS and they are unable to assist you, please e-mail us at chowfurart@gmail.com.
When contacting regarding a missing package, please make sure to include the following information:
- Your order number.
- Your full name and confirmed address.
- As much information relevant to your case as possible.
- Do you live with any roommates or family members who may have intercepted your package?
- Have you checked with your adjacent neighbors to see if they have received your package by mistake?
We understand how frustrating a lost package can be. Please be patient and understanding with us throughout this process!
***Please note that Chowfur is not responsible for any lost or stolen packages. Chowfur is not responsible for lost mail wherein the customer did not provide their full, legal name. We ask that you do not under any circumstances provide an alias or different moniker for your shipping information. Otherwise we will not be held responsible for any package not arriving at its destination. Your full legal name is a requirement for delivery services, and without your full legal name, we can not guarantee safe delivery.***
DO YOU OFFER CANCELLATIONS, RETURNS, OR EXCHANGES?
All sales are final. We do not offer cancellations, returns, or exchanges.
Read through each listing carefully before purchasing. If there is a problem with your order, please reach out via email chowfurart@gmail.com as soon as possible with your concern.
I THINK SOMETHING I PURCHASED HAS A QUALITY ISSUE. WHAT DO I DO?
Oh no! We are human, it happens! We will address quality issues on a case-to-case basis. We have a strong commitment to the quality of our products. Please note that regular wear and tear does not constitute a product as defective. For proper care of your items, please see the appropriate care instructions located on your items listing.
We can only exchange items on a one-to-one basis. We will not replace one item with another of the same, less, or greater value. The only exception to this rule is if we are out of stock of your defective item.
Please e-mail us at chowfurart@gmail.com with your order number and we will fix it!
ARE YOU HIRING OR ACCEPTING INTERNS?
We are not currently hiring or accepting interns!
DO YOU ACCEPT SUBMISSIONS FOR DESIGNS? DO YOU DO COLLABORATIONS?
Please e-mail us at chowfurart@gmail.com for submission and collaboration inquiries!